Policy Return

Returns

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:

  • Return Window: You have 30 days from the date of delivery to request a return.

  • Eligibility: The item must be unused, unworn, and in its original packaging with tags attached.

  • Proof of Purchase: A receipt or order confirmation is required to process the return.

  • Non-Returnable Items: We do not accept returns on final sale items, gift cards, perishable goods, personalized/customized products, and hygiene-related items for safety reasons.

To initiate a return, please contact us at [ METE EMAIL CONTACT OU] with your order details.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:

  • If approved, your refund will be processed to your original payment method within 10 business days.

  • If your refund is late or missing, please check with your bank or payment provider. If you still have issues, contact us at [ METE EMAIL CONTACT OU].

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [your email] with photos of the issue. We will arrange for a replacement or refund at no extra cost.

Return Shipping

  • Customer Responsibility: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

  • Tracking: We recommend using a trackable shipping service to ensure your return is received.

For any questions, please contact us at [ METE EMAIL CONTACT OU ].